Frequently asked questions

 Yes! We offer our very popular personalized jumbo balloon which can made in almost any color. The lettering on the jumbo can be customized in different colors and the tassels if ordered with time can be customized to the colors of choice too. Custom colors can also be ordered for an extra cost.  

 Yes, we deliver for a fee. We have a minimum order of $150 for deliveries. We service New Jersey, and surrounding areas.   

 You can either fill out a request form on our CONTACT page to place an order, or send us an email to info@decoballoonbyjc.com

 We receive a lot of request during the week and weekends. We have our “office hours” from Monday to Thursday from 9 am - 5pm. Calls and emails received during these times will be answered as soon as possible. Friday and Saturdays are our install days and we are out on the town dressing up New Jersey with Balloons and we are unable to answer any inquiries during these days. Please note we are closed on Sundays. 

 We do not inflate balloons brought to us. 

 We do not use balloons brought to us. 

 We do not offer refunds for installs or deliveries. There is a $250 non-refundable deposit for all installs to secure the date. If you need to change the date of your event you may do so, but please know that dates are first come first serve. If you no longer need balloons for an install we can do a balloon creation for the amount of your deposit.  

 Typically we do not take down any of our installs, unless a prop is rented from us which we will then to go back to venue or party site to collect. But if you would like for us to take down we do offer this for a tear-down fee.